Cancellation & Refund Policy

Last updated: 25 October 2026

1. Cancel any time. Cancel from Dashboard → Billing → Cancel subscription, or by email to support@veripass.ie from an account admin address. Cancellation takes effect at the end of the current monthly billing period. You keep access until then.

2. No charge before activation. Subscriptions created before the activation date shown at checkout (19 November 2026) are not charged before that date. Cancel before then and you pay nothing.

3. Refunds.

• Fees for a billing period that has started are not refunded, except:
  • (a) a charge made after you cancelled in time, refunded in full;
  • (b) a duplicate or incorrect charge, refunded in full;
  • (c) a Service outage of more than 72 consecutive hours in a billing period caused by us: pro-rata credit or refund on request within 30 days.
• Refunds go to the original payment method within 10 business days of approval.

4. SEPA Direct Debit. SEPA Direct Debits are collected under the SEPA Core scheme, which gives the payer the refund rights provided by their bank. Please raise any disputed debit with us first at support@veripass.ie so we can resolve it quickly.

5. After cancellation. Data export is available for 60 days (see Terms §7.4).